Whether you are thinking about a job in security or are a potential customer looking for a professional security company to help your business, there are a few things worth knowing about the frontline faces of this industry.
1. They must be licenced
Security Guards, Door Supervisors, Close Protection Officers; any frontline security operative needs to have a valid SIA licence to work in the UK. The Security Industry Authority (SIA) issues these licences and carries out random checks. There have been a number of cases where prosecutions have been brought, and it isn’t just the guard who is responsible, the security company and customers are also liable. More information is available on the SIA website.
2. Trained to deal with many situations
Part of the SIA licencing process requires operatives to have achieved a certain level of training; for example, a Security Guard must have passed a Level 2 (or in Scotland SCQF level 6) Award for Working as a Security Officer within the Private Security Industry. In order to reach this they must receive training in areas such as; law, health & safety, fire safety, emergency procedures, customer care & communication skills, patrolling, searching, reporting and record keeping. They also need to understand and be able to manage conflict in a professional and efficient manner; defusing conflict, reducing risk and resolving conflict.
Those with a Door Supervisor licence have also had additional training in behaviours, arrest, drug awareness, licencing laws, dealing with vulnerable individuals and dealing with queues and crowds. In addition to conflict management training they also undertake physical intervention skills including disengagement and escorting techniques.
3. Protect vulnerable people
Security Operatives working at night, such as Door Supervisors for nightclubs, pubs or events are always aware of vulnerable people. People who’ve been drinking, lost their friends or belongings or those may be in a situation they don’t want to be in. The Door Supervisor is trained to notice anyone who needs help and will help to get them into a taxi, call a friend or if necessary contact emergency services.
Security companies often work closely with emergency services, local Councils or support organisations and Operatives are able to help vulnerable people they come into contact with during their work.
Close Protection Officers are employed to provide protection to all different types of people and for many different reasons. Police don’t have the resources to provide protection all the time and Security Operatives can carry out these responsibilities.
4. Protect property
Security Operatives provide a valuable service in the protection of property, whether that’s in deterring intruders, vandals or trespassers from accessing a building, or preventing shoplifters in a retail environment. Security Operatives can control access to a site, keep records of visitors, carry out searches if required. They can patrol the building or grounds, check doors and windows are locked, keep exits clear, make sure there aren’t any health & safety or fire hazards and report any suspicious activity.
5. Improve customer service
Security Operatives tend to be the first and last person seen by customers or visitors, so someone with a friendly, approachable and professional attitude can make a big impression; as of course can the opposite!
Selecting the right team of staff with excellent customer care skills is essential for a front facing security position. Security Operatives often carry out extra duties such as welcoming visitors, handling deliveries and can also be recruited as concierge or reception staff in addition to security.
Looking for security operatives: Leisuresec can provide a variety of services, please get in touch and see how we can help you.
Looking for work: Leisuresec is recruiting Security Operatives all across the country. Have a look what’s on offer and fill out an application form.
